WHITE PAPER:
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.
WHITE PAPER:
Database growth, long-term data retention regulations and storage requirements increase operational costs. Yet, archiving complex relational data poses many challenges. Optim Data Growth Solution provides proven technology and comprehensive capabilities that make archiving complex relational data practical and desirable.
WHITE PAPER:
In this case study, Bouygues Telecom uses an analysis platform to help it proactively uncover online and in-store fraud by consumers, dealers and organized crime groups, and prevent the subsequent loss of products and revenue.
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This white paper discusses the need for information management solutions that offer consolidated, consistent and repeatable methods for the discovery and management of information. Learn how your organization can deliver trusted information to drive breakthrough business results.
WHITE PAPER:
Due to the financial meltdown in the mortgage-backed securities industry, new compliance requirements will be implemented. Read this paper to find out how organizations can ensure compliance with stricter regulations and manage risk appropriately so the business does not slip into non-compliance resulting in negative publicity or punitive fines.
WHITE PAPER:
SAP in-memory computing is putting the "r" back in "real-time" computing by bringing together online transaction processing (OLTP) applications and online analytical processing (OLAP) applications at a lower total cost. Get an in-depth look at how this technology will impact business.
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Learn about a software platform that helps companies derive more value from the complex, heterogeneous information spread across systems. Learn how to integrate disparate data and deliver trusted information wherever and whenever.
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An Information Agenda is an approach for transforming information into a trusted strategic asset that can be rapidly leveraged across applications, processes and decisions for sustained competitive advantage.
WHITE PAPER:
This paper discusses how Brent used IBM to supply the customer data integration and master data management (MDM) to consolidate back-end systems to reduce administration costs, improve customer service and minimise benefit fraud.
WHITE PAPER:
Learn about the importance of having a data quality strategy and setting the overall goals. The six factors of data are also explained in detail and how to tie it together for implementation.
