Computer Telephony Integration White Papers

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Service Experience: The Next Value Driver for Global Business Services
sponsored by ServiceNow
WHITE PAPER: This guide sets forth a roadmap to begin the GBS experience journey based upon the lessons learned from several pioneering organizations.
Posted: 06 Oct 2023 | Published: 06 Oct 2023

TOPICS:  IT Management
ServiceNow

Reinventing Work: New Imperatives for the Future of Working
sponsored by Slack
WHITE PAPER: Learn how to find what has worked for your workforce over the past year and what hasn't in order to find the way forward to improve the way you work.
Posted: 19 Jan 2022 | Published: 19 Jul 2021

TOPICS:  IT Management
Slack

Understanding Secure Access Service Edge (SASE) Architectures
sponsored by Citrix
WHITE PAPER: This paper presents how to rethink network and security architectures to meet modern requirements while reducing costs and complexity.
Posted: 05 Apr 2021 | Published: 05 Apr 2021

TOPICS:  IT Management
Citrix

Design an Efficient Storage System With Intel DAOS and Supermicro Hardware
sponsored by Supermicro
WHITE PAPER: Learn how Supermicro and Intel®, with their DAOS software stack, is designed from the ground up for performance and uses persistent memory and NVMe SSDs to provide a high-efficiency storage solution for demanding applications.
Posted: 08 Sep 2021 | Published: 08 Sep 2021

TOPICS:  IT Management
Supermicro

Understanding the Impact of Enterprise Service Management
sponsored by ServiceNow
WHITE PAPER: Access this paper to find out how, with the help of enterprise service management, your organization can better support its employees by providing a better service experience from their business services.
Posted: 21 Dec 2020 | Published: 21 Dec 2020

TOPICS:  IT Management
ServiceNow

AI Done Wisely Delivers Better, Faster, and More Scalable IT
sponsored by ServiceNow
WHITE PAPER: It’s time to move IT beyond the traditional “better, faster, cheaper — pick any two” conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.
Posted: 01 Dec 2021 | Published: 15 Jul 2020

ServiceNow

Hitachi Unified Compute Platform HC: Maximize Hyperconverged Performance with NVMe
sponsored by Hitachi Vantara
WHITE PAPER: Read this paper for an evaluation of Hitachi Unified Compute Platform HC (UCP HC) hyperconverged infrastructure solution with a focus on assessing the performance and value of NVMe-based flash for business-critical applications and databases in the virtualized data center.
Posted: 23 Aug 2021 | Published: 23 Aug 2021

TOPICS:  IT Management
Hitachi Vantara

Building Tomorrow's Enterprise
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This paper focuses on the steps you need to take to navigate a cloud-everywhere transformation successfully and some of the best practices that will help you along the way.
Posted: 17 Jun 2021 | Published: 17 Jun 2021

TOPICS:  IT Management
Hewlett Packard Enterprise

Digital transformation, the open source way
sponsored by Red Hat
WHITE PAPER: Learn how to unite people, process, and architecture through digital transformation, using open source principles.
Posted: 07 Apr 2021 | Published: 07 Apr 2021

TOPICS:  IT Management
Red Hat

Magic Quadrant for the CRM Customer Engagement Center
sponsored by ServiceNow
WHITE PAPER: Read this report for an overview of the CRM Customer Engagement Center market and details on why ServiceNow is a Leader in 2021 Magic Quadrant.
Posted: 08 Jul 2022 | Published: 08 Jul 2022

TOPICS:  IT Management
ServiceNow