Calling Line Identification Services White Papers

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Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness sponsored by BMC Software, Inc. WHITE PAPER: To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops. Posted: 26 Jan 2010 \| Published: 26 Jan 2010 TOPICS: Help Desks \| IT Best Practices \| IT Management \| IT Services \| Mobile CRM \| Remote Computing \| Remote Support Services \| Wireless Computing

Cisco Global Cloud Index Q&A sponsored by Cisco Systems, Inc. WHITE PAPER: This whitepaper is a Q&A about the Cisco cloud index that will give you a full understanding of how it works and how you can use it to help you run your data center. Posted: 11 Dec 2013 \| Published: 11 Dec 2013 TOPICS: Cloud Computing \| Cloud Management \| Data Center Design \| Data Center Management \| Data Centers \| IT Management \| IT Management Services \| IT Service Management \| IT Services

Rethinking People Costs in Enterprise IT sponsored by Rackspace Technology WHITE PAPER: This white paper explores how to assess your IT people spend and position IT as a central driver of business growth. Posted: 15 Oct 2014 \| Published: 12 Aug 2014 TOPICS: IT Asset Management \| IT Best Practices \| IT Governance \| IT Infrastructure \| IT Management \| IT Managers \| IT Outsourcing Services \| IT Services \| IT Spending \| Talent Management

Collaboration to innovation: Leveraging Web 2.0 to Accelerate New Service Ideas sponsored by IBM WHITE PAPER: This white paper is intended to provide service providers with IBM's point of view on the power of collaboration in a Web 2.0 environment and to introduce a new IBM solution that can help telecoms to use collaboration as a tool for enabling innovation. Posted: 18 Jun 2010 \| Published: 18 Jul 2007 TOPICS: Collaboration \| Collaborative Product Development \| Service Creation \| Telecom Provisioning \| Telecommunications Industry \| Telecommunications Service Providers \| Telecommunications Services \| Web 2.0

How to Avoid 4 Growth-Defying IT Dilemmas sponsored by ServiceNow WHITE PAPER: This whitepaper covers how IT can deliver the services your organization needs to grow without draining more resources and money. Posted: 29 Apr 2013 \| Published: 29 Apr 2013 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Management \| IT Management Services \| IT Service Management \| IT Services

Exploring Business and IT Friction: Myths and Realities sponsored by BMC Software, Inc. WHITE PAPER: This whitepaper explores the sources of friction between business users and IT and offers up recommendations on how to adjust your strategy to minimize these problems. Posted: 27 Feb 2014 \| Published: 17 Apr 2013 TOPICS: Data Center Design \| Data Centers \| IT Best Practices \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| User Experience

Grow Your Business : HP AllianceOne Partner Program sponsored by Hewlett Packard Enterprise WHITE PAPER: This resource details a partnership program specifically designed for resellers and service providers that offers an integrated set of technical, marketing, sales and collaboration services to help you grow your business and better meet today's customer needs. Posted: 28 Jun 2013 \| Published: 28 Jun 2013 TOPICS: Application Infrastructure Providers \| Careers \| IT Management \| IT Outsourcing Services \| IT Service Management \| IT Services

Cloud Computing: Business Benefits With Security, Governance and Assurance Perspectives sponsored by ISACA WHITE PAPER: This paper clarifies what cloud computing is, identifies the services offered in the cloud, and also examines potential business benefits, risks, and assurance considerations. Read on to learn more about cloud computing from security, governance, and assuarance perspectives. Posted: 10 Feb 2010 \| Published: 01 Dec 2009 TOPICS: Cloud Computing \| Compliance (Systems Operations) \| Governance, Risk, Compliance (GRC) \| Infrastructure Services \| IT Services \| National Institute of Standards and Technology \| Platform as a service \| Scalability Testing \| Software as a Service

Plantronics UC Toolkit Deployment FAQ sponsored by Plantronics WHITE PAPER: The Plantronics UC Toolkit, Deployment FAQ provides insight to typical questions IT organizations must consider regarding the physical deployment of UC audio devices. “What are key things I should consider during deployment? What and how should I communicate to users? How do I best prepare my IT organization?” are key topics covered in this FAQ. Posted: 10 Feb 2011 \| Published: 10 Feb 2011 TOPICS: Application Deployment \| Audio Equipment \| Communications Hardware \| Telephones \| Telephony Services \| Testing

Your Guide to Improving IT Service Visibility sponsored by Pangea Systems WHITE PAPER: This whitepaper details the importance of IT service visibility for providing the performance your users demand and justifying the value of your services. Posted: 25 Jun 2014 \| Published: 20 Mar 2014 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Asset Management \| IT Auditing \| IT Departments \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services