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Outsourcing IT Projects: 12 Success Factors to Consider sponsored by Rackspace Technology WHITE PAPER: This guide explores the 12 success factors IT professionals should consider when looking to outsource IT projects to managed hosting or the cloud. Posted: 10 Nov 2014 \| Published: 10 Nov 2014 TOPICS: Cloud Computing \| Cloud Storage \| Cloud Storage Services \| IT Industry \| IT Management \| IT Outsourcing Services \| IT Systems \| Outsourcing \| Server Virtualization

The Proven Financial Benefits of SIP Trunk Consolidation sponsored by Siemens Enterprise Communications WHITE PAPER: In this paper, we’ll introduce the mechanisms of cost savings with SIP trunk consolidation, using Siemens Enterprise Communications’ OpenScape Exchange overlay solution. Posted: 22 Sep 2010 \| Published: 22 Sep 2010 TOPICS: CIOs \| Communications Networks \| Communications Systems \| Cost Benefit Analysis \| ROI \| SIP

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace sponsored by Aspect WHITE PAPER: This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. Posted: 29 Aug 2013 \| Published: 29 Aug 2013 TOPICS: Communications Systems \| Contact Center Workforce Management \| CRM \| CRM Best Practices \| Customer Retention \| Customer Satisfaction \| Workforce Management Software

Frost & Sullivan – 2013 Global VC Technology Leadership Award sponsored by Vidyo, Inc. WHITE PAPER: This Frost & Sullivan research paper details why Vidyo was awarded their Technology Leadership award in the videoconferencing market and how the solution meets today's top VC benchmarks. Posted: 02 May 2013 \| Published: 31 Dec 2012 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Systems \| Videoconferences \| Videoconferencing Hardware \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems

Find the UC Solution that Fits your Budget sponsored by North Sydney IT and Cisco WHITE PAPER: This informative paper examines some of the top UC solutions on the market and compares their TCO so you can see which tool will both satisfy your requirements and fit your budget. Posted: 03 Apr 2014 \| Published: 03 Apr 2014 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems

The Confident Choice for Cisco® Unified Communications: Datasheet sponsored by Insight and Plantronics WHITE PAPER: This whitepaper provides a breakdown of a range of audio devices compatible with Cisco phones and UC Integration soft clients. Posted: 14 Nov 2013 \| Published: 14 Nov 2013 TOPICS: Business Communications \| Collaboration \| Communications Hardware \| Communications Systems \| M2M Communications \| Unified Messaging \| Unified Messaging Systems \| Voice Communications Hardware

Top Ten Considerations for Deploying Lync on Smartphones and Tablets sponsored by Aruba Networks WHITE PAPER: Microsoft Lync is transforming the communications landscape by enabling more collaborative and engaging interactions. This resource counts down the top 10 considerations for deploying Lync on smartphones and tablets. Posted: 11 Jul 2013 \| Published: 11 Jul 2013 TOPICS: Collaboration \| Communications Software \| Communications Systems \| Instant Messaging \| Instant Messaging Software \| Mobile Device Management \| Mobile Device Management Software \| Mobile Workers \| Network Best Practices \| Network Management \| Smart Phones \| Tablet PC \| Videoconferences \| Videoconferencing Software \| Wireless Internet \| Wireless Networks

Plantronics UC Toolkit Adoption Guidelines for Success sponsored by Plantronics WHITE PAPER: Now that you have successfully completed the deployment of the UC audio devices in your organization, it is time to focus on the moment of truth — the first positive user interaction with the new technology. Posted: 10 Feb 2011 \| Published: 10 Feb 2011 TOPICS: Audio Equipment \| Audio Standards \| Communications Systems \| Integration Testing \| Productivity \| Telecommunications Standards \| Telephones \| User Experience

Live and On-Demand: Streaming Video with LifeSize UVC Video Center sponsored by LifeSize WHITE PAPER: Learn why video streaming has become a key part of the communications strategy of today's organizations, and how this tool can help you increase connectivity, save budget dollars, and boost productivity. Posted: 25 Jul 2012 \| Published: 25 Jul 2012 TOPICS: Collaboration \| Communications Systems \| Social Networking \| Streaming Video Software \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| Videoconferencing Hardware \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems

Boost IT Visibility & Value with Service Catalog sponsored by ServiceNow WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental. Posted: 19 May 2014 \| Published: 30 Apr 2013 TOPICS: IT Asset Management \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Systems \| ITIL