Packet Voice Services White Papers

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Identify and Leverage Your Existing Service Life Cycles sponsored by IBM WHITE PAPER: This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives. Posted: 22 Jul 2010 \| Published: 22 Jul 2010 TOPICS: Business IT Alignment \| IT Management \| IT Managers \| IT Service Management \| IT Services \| ITIL \| Service Level Management

Dell Client Migration and Deployment Services sponsored by Dell, Inc. and Intel® WHITE PAPER: While PC prices continue to fall, the total cost of using PCs remains high, when the cost of the deployment activities themselves is considered. To help companies optimize their PC deployment process, Dell has developed a series of offerings that can be used to simplify the deployment process and reduce the time needed to deploy PCs. Posted: 25 Nov 2009 \| Published: 01 Oct 2009 TOPICS: Computer Hardware \| Enterprise Computers \| IT Asset Management \| IT Management \| IT Managers \| IT Services \| Systems Management

Next Gen IT and the Cloud sponsored by ServiceNow WHITE PAPER: This valuable resource examines how IT is losing control over the enterprise and the need for change in the world of IT, and explores how cloud-driven technology can help you more successfully manage IT services. Posted: 24 Jul 2013 \| Published: 24 Jul 2013 TOPICS: Business Management \| Business Performance Management \| Business Process Management \| Cloud Computing \| Cloud Management \| Enterprise Systems \| IT Best Practices \| IT Departments \| IT Governance \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| IT Services \| Security \| Systems Management \| Systems Operations

Forming an Agile IT Function sponsored by Hewlett Packard Enterprise WHITE PAPER: This brief resource explores the important considerations that CIOs need to keep in mind when taking steps to bring in agility into IT function. Learn how to form a roadmap to IT success by reading on now. Posted: 06 Nov 2013 \| Published: 06 Nov 2013 TOPICS: Benchmark Testing \| Business Management \| Business Performance Management \| Business Process Management \| Business Process Outsourcing \| CIOs \| IT Governance \| IT Management \| IT Managers \| IT Outsourcing Services \| IT Services

Dell SupportAssist FAQ sponsored by Dell, Inc. and Intel® WHITE PAPER: This whitepaper features a series of frequently asked questions regarding Dell's SupportAssist technology. Posted: 22 May 2014 \| Published: 23 May 2013 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| Systems Management \| Systems Management Services

Managed Mobility Services: Reduce Your Risk and Improve Productivity sponsored by Hewlett-Packard Enterprise WHITE PAPER: Learn how HP Managed Mobility Services can help your organisation manage secure access to applications and data, and let users store, sync and share files anytime, anywhere, from any mobile device. Posted: 02 Sep 2014 \| Published: 29 Aug 2014 TOPICS: Cloud Computing \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Compliance Best Practices \| Data Security \| IT Departments \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Management \| IT Services \| Managed Security Services \| Managed Security Services Providers \| Mobile Device Management \| Mobile Workers \| Security \| Security Management \| Security Managers

Gain Social Insight: Connect Business And IT into One Conversation sponsored by Hewlett Packard Enterprise WHITE PAPER: This white paper discusses how mobile, social, information, and cloud computing capabilities can combine to modernize IT support and accelerate IT operations. Learn how IT can easily access user-generated information to predict pain points and solve issues faster. Posted: 04 Jun 2014 \| Published: 31 Mar 2014 TOPICS: Collaboration \| IT Management \| IT Service Management \| IT Services \| Social Computing \| Web 2.0

Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions sponsored by ConnectWise WHITE PAPER: This resource explores selling solutions for IT service providers. Learn about what a Pain Chain is, how it works, and how to use it as a successful sales strategy. When used correctly, the Pain Chain becomes a useful tool that can help strengthen your relationship with your clients. Posted: 03 Jan 2012 \| Published: 03 Jan 2012 TOPICS: Channel Management \| CRM \| IT Management \| IT Services \| Sales \| Sales Channels

IBM Tivoli Service Request Manager White Paper sponsored by IBM WHITE PAPER: This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper. Posted: 22 Oct 2010 \| Published: 15 Jan 2010 TOPICS: IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems

Tips for Choosing a Cloud Service Provider sponsored by IBM WHITE PAPER: This white paper shares tips on finding a cloud provider whose portfolio is as flexible and varied as the workloads it services. Posted: 05 Aug 2012 \| Published: 29 Jul 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Data Center Management \| Data Centers \| IT Asset Management Software \| IT Infrastructure \| IT Management Services \| IT Services \| IT Systems