WHITE PAPER:
This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
WHITE PAPER:
This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.
WHITE PAPER:
This white paper highlights tips and best practices for CIOs looking for more effective ways to cut risk and create value in virtual environments through better teamwork.
WHITE PAPER:
This IBM white paper provides an introduction to the managed file transfer topic and IBM WebSphere MQ File Transfer Edition. WebSphere MQ File Transfer Edition is designed to address the needs of organizations that rely on the transfer of files as well as organizations that want more control, manageability and auditability.
WHITE PAPER:
This white paper examines how the health care industry can proactively support patient-focused care through the use of technology services that enable predictive analysis.
WHITE PAPER:
This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?
WHITE PAPER:
In this analysis, Frank Buytendijk examines what information management means, and describes a complete spectrum of business cases, ranging from tactical cost reduction to transformational impact on the organization’s business model.
WHITE PAPER:
In this white paper, IDC explores example case studies of IBM’s internal evolution to a social business as a means to guide other large organisations considering making a similar transition.
WHITE PAPER:
IBM Business Process Manager provides the simplicity, efficiency, visibility and collaboration needed to manage highly dynamic and networked business environments. IBM Business Process Manager is easy to deploy and use straight out of the box or in an easily customizable configuration - providing rapid time to value and improved user productivity.
WHITE PAPER:
This white paper provides an overview of how companies can use the capabilities in Microsoft® Office 2010 and Microsoft SharePoint® Server 2010 with Microsoft Dynamics to achieve these goals.
