Customer Care Outsourcing Multimedia

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Customer Care Outsourcing Multimedia (View All Report Types)

Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

Understanding BlackBerry Balance sponsored by BlackBerry WEBCAST: This exclusive webcast examines a solution that allows you to utilize a single mobile device for both personal and work, separating key applications and data for each so they do not overlap. Posted: 12 Nov 2013 \| Premiered: Nov 12, 2013 TOPICS: IT Management \| IT Management Services \| Mobile Device Management \| Mobile Device Management Software \| Smart Phones \| Tablet PC

Centrica Redefines Customer Relationship with HP Converged Cloud sponsored by Hewlett-Packard Enterprise VIDEO: This video case study covers a cloud-based solution that one organization used in order to eliminate data center downtime and applications that don't work. Posted: 24 Feb 2014 \| Premiered: 24 Feb 2014 TOPICS: Cloud Computing \| Cloud Management \| Data Center Management \| Data Centers \| IT Management \| IT Management Services \| IT Service Management \| IT Services

Cloud Security: Enterprise Point of View sponsored by Dimension Data VIRTUAL SEMINAR: Access this webcast today to listen as Darren O'Loughlin, CSO for Dimension Data's global business enabling IT as a Service, shares strategic objectives for securing applications and workloads on an enterprise-class cloud. Posted: 29 Jan 2015 \| Premiered: 26 Nov 2014 TOPICS: Application Security \| CIOs \| CISOs \| Cloud Computing \| Cloud Management \| Cloud Security \| IT Best Practices \| IT Departments \| IT Industry \| IT Management \| IT Managers \| IT Services \| IT Spending \| Security \| Security Best Practices \| Security Industry \| Security Management \| Security Managers \| Security Spending

Become an Automated, Agile Enterprise sponsored by Hewlett Packard Enterprise WEBCAST: The pressure is on for IT to become more agile, and while many organizations have responded by leveraging cloud and automation, the promise of seamless service delivery often goes unfulfilled. In this webcast, discover a better approach to automation that takes inspiration from the manufacturing world -- IT as an "assembly line." Posted: 12 Jun 2014 \| Premiered: Jun 12, 2014 TOPICS: Agile Manufacturing \| Application Deployment \| Application Development \| Business Process Automation \| Business Process Management \| IT Service Management \| IT Services

Build the Intelligent, Integrated Enterprise sponsored by Red Hat WEBCAST: Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions. Posted: 20 Apr 2012 \| Premiered: Apr 20, 2012 TOPICS: Business Environment \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| Service Level Management \| SOA

Hybrid IT Service Management sponsored by FrontRange Solutions Inc. VIDEO: This brief, two minute video will teach you about a single-platform IT service management (ITSM) solution that provides flexible deployment options, reduces IT costs, improves service delivery, and more. Posted: 28 Jun 2013 \| Premiered: 28 Jun 2013 TOPICS: Business Management \| Business Performance Management \| Business Process Management \| Business Processes \| Business Service Management \| CIOs \| Cloud Computing \| IT Best Practices \| IT Governance \| IT Management \| IT Managers \| IT Service Management \| IT Services \| ITIL \| Management Service Providers

Network-Aware End-to-End Service Management - Demo sponsored by Microsoft PRODUCT DEMO: This is a demo of an end to end service management solution that spans the entire infrastructure. Posted: 02 Nov 2007 \| Premiered: 01 Nov 2007 TOPICS: Applications Management \| Applications Management Software \| IT Service Management \| IT Services \| Network Monitoring \| Network Performance \| ROI \| TCO

Get Quick & Easy Access to IT Staffing with IM Link sponsored by Ingram Micro WEBCAST: This webcast covers an IT staffing service that will help fill in the holes in your understaffed IT department however you need it, and without breaking the bank. Posted: 12 Dec 2013 \| Premiered: Oct 25, 2013 TOPICS: IT Departments \| IT Management \| IT Managers \| IT Service Centers \| IT Services \| IT Workforce \| Staffing

CentraStage Endpoint Management sponsored by CentraStage WEBCAST: This brief video explores one company's solution to endpoint management and how it can help managed service providers offer round-the-clock visibility of their endpoints Posted: 11 Mar 2014 \| Premiered: Jan 14, 2014 TOPICS: Cloud Computing \| Cloud Management \| Endpoint Security \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Management \| IT Services