WHITE PAPER:
This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions.
EGUIDE:
Learn what standards define mobility, how emerging standards will affect mobile collaboration, and how to evaluate the strength of your unified communications technology strategy.
EGUIDE:
Explore the growing acceptance of virtual agents and find out how Vivino, the world's most downloaded wine app, configured their contact center and improved customer experiences for millions of global smartphone users speaking different languages.
EGUIDE:
In this e-guide: After announcing their plans to extend and improve basic 4G connectivity around the country, the UK's mobile operators are celebrating their principal gains in the 5G arena with low-band and mid-band spectrum.
CASE STUDY:
This brief but informative webcast examines how bike messengers on the streets of San Francisco are benefiting from the increased connectivity that mobile technology provides.
EGUIDE:
Despite the fears of many that rollouts of the next generation infrastructure would be delayed or just not be possible due mainly to the adverse economic conditions caused by Covid-19, the prospects are actually quite bright for the 5G industry in 2021.
EBOOK:
In this e-book, discover how new technologies are making agents' lives easier. Learn how mobile apps are changing how agents interact with customers – and how some companies are integrating mobile CRM with the contact center. Plus, find out about the pitfalls companies can encounter when the contact center is on social media and how to avoid them.
WHITE PAPER:
This whitepaper explores the future of IT and explains why it belongs to people who are able to translate business visions into technical realities.
EGUIDE:
Integrating CRM with revamped WCM strategy is pushing WCM into a more prominent role as companies aim for highly personalized and targeted customer experiences. Learn about its evolving role, how many of your peers are planning to invest in WCM initiatives, and how WCM meets CRM.
EBOOK:
Companies won't reap the benefits of a multichannel business if they don't marry their technology wish lists with a strategy that works for them.
