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| Most Popular Remote Access Software Reports
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The 10 Worst Practices for Technical Support and How to Overcome Them
sponsored by NTR Global
 | White Paper: | Posted: 29 Oct 2009
| | Published: | 29 Oct 2009 | |
Summary: |
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well?intentioned management blunders and discuss good and bad uses of support technology.
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Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment
sponsored by NTR Global
| White Paper: | Posted: 29 Oct 2009
| | Published: | 29 Oct 2009 | |
Summary: |
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
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Top 10 Reasons to Upgrade to Windows Server 2008 R2
sponsored by Dell and Microsoft
| White Paper: | Posted: 13 Oct 2009
| | Published: | 13 Oct 2009 | |
Summary: |
Windows Server® 2008 R2 is the newest Windows Server operating system from Microsoft. Designed to help organizations reduce operating costs and increase efficiencies, Windows Server 2008 R2 provides enhanced management control over resources across the enterprise. Read the top 10 reasons why you should upgrade to Windows Server 2008 R2.
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Communications Skills for Remote Support
sponsored by LogMeIn, Inc.
| White Paper: | Posted: 16 Sep 2009
| | Published: | 16 Sep 2009 | |
Summary: |
A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
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How to Cut Overhead Costs Right Now: Connect Remote Workers, Using VPN Security
sponsored by Cisco Systems, Inc.
| White Paper: | Posted: 14 Aug 2009
| | Published: | 14 Aug 2009 | |
Summary: |
Giving remote workers easy and secure access to your network with virtual private network (VPN) technology can result in big savings.
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The Building Blocks for Growth: A Network Can Improve Efficiency and Responsiveness, As Well As Control Costs
sponsored by Cisco Systems, Inc.
| White Paper: | Posted: 14 Aug 2009
| | Published: | 14 Aug 2009 | |
Summary: |
Growth rises on the horizon for many small businesses, and one seizes the day, expansion often occurs rapidly. Preparation is crucial to success. What tools are required for a company with 20 employees, for example, to grow to 100 employees within a year? Read this paper to learn more...
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Dell Equallogic PS Series and VMware View Enhance Virtual Desktop Project Success
sponsored by Dell, Inc.
| White Paper: | Posted: 13 May 2009
| | Published: | 13 May 2009 | |
Summary: |
Read this white paper to to learn how VMware View can help IT administrators decrease operating costs by centralizing management, data protection and security.
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Simplify Oracle CRM On Demand Integration
sponsored by Cast Iron Systems
| White Paper: | Posted: 23 Feb 2009
| | Published: | 23 Feb 2009 | |
Summary: |
Oracle CRM on Demand solutions offer tremendous benefits like rapid implementations, ease-of-use and subscription pricing. SaaS adoption is increasing so the need to integrate between such products and backend applications is critical to rapidly realizing the full benefits of the solution. Read this paper for more.
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SEE: Related Topics