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Good customer service means good business, but the vast number of communication channels makes this a challenging task.

In this research report, learn about the customer experience considerations at each stage of the buying cycle:

  1. Awareness
  2. Research
  3. Consideration
  4. Purchase
  5. Retention
  6. Repurchase

Plus, uncover how your customers are most likely looking up information on your business, what leads consumers to switch to a competitor, which experiences will lead to repeat buyers, and more. 

Vendor:
Intrado
Posted:
Apr 1, 2021
Published:
Mar 21, 2017
Format:
PDF
Type:
Research Content

This resource is no longer available.